Returns

Return Shipping Responsibility

Please note that returned items remain your responsibility until they arrive at our facility. For your protection, we recommend using a trackable, insured shipping service that covers the full value of the items.

Unless otherwise specified, return shipping costs are the responsibility of the customer.

Attention Screen Printers & Embroiderers

  • Please examine merchandise before decorating.
  • Under no circumstances will merchandise be returned if altered, embellished, dyed or processed.

CONTACT US

Request a return.

Fill out this form to request a return. Once we receive your request, customer service will email you a Return Authorization. Please print this Return Authorization and include with your return. Please also write the RA Number on the outside of your return package. Example RA#123456

Wholesale Orders

You may return goods for any reason within 30 days of receipt of your shipment and receive a full refund. Goods must be in perfect, unworn and unaltered condition. No return will be allowed without a written return authorization number and may be subject to a 15% restocking fee.

Contact Your Sales Rep., email returns@tifleetradex.com or complete the form above to request a Return.

Online Retail Web Orders

If you are not 100% satisfied with your purchase, we will be happy to issue a full refund for returned goods.

  • You can return purchased goods within 30 days of the order date.
  • Goods must be returned in original condition.  It is your responsibility to ship garments back to our warehouse.
  • Be sure to return your goods to the warehouse address on the original packaging.
  • We recommend you use Fed Ex or UPS with tracking to monitor return status.
  • Once your return is received and inspected by our warehouse staff, we will process your refund and automatically apply a credit to your credit card. Please note certain credit cards may take an additional 2-10 business days for your credit to post to your account.
  • Original Shipping charges will not be refunded.
Order Cancellation Policy

Our warehouse ships your order almost immediately. Chances are if you want to cancel we have already shipped your order.

Please contact returns@tifleetradex.com to cancel and we can check on the status. If the package has already been shipped you can return the garments when you receive them. In an effort to ship as fast as possible we are too fast for most cancellations.

Please note: Back Orders not shipped within 45 days of original ship date will be automatically canceled.

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